Refund policy

We offer a 3-day return policy, allowing you to request a return within 3 days of receiving your item.

To qualify for a return, the item must be in its original condition: unworn, unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.

Before initiating a return, you must first send us a video of the product to verify its actual condition. Returns will only be accepted after our approval.

To initiate a return, please contact us at WhatsApp : +923330462112  

Be aware that returns should be sent to the following address: Lahore Plaza PECO Road. Lahore.

Important Return Information:

  • The buyer will bear the courier fees for returning the product.
  • We will deduct the shipping fees that we initially paid to send the product to you.
  • Returns sent without prior approval will not be accepted.
  • We do not provide a return shipping label; the customer must arrange the return shipment.

Damages and issues
Check your order as soon as you receive it and let us know right away if there are any defects, damages, or if you received the wrong item. We want to assess the problem and resolve it for you promptly.

Exceptions / non-returnable items

Certain items are not eligible for return. This includes perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (like beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about whether your item can be returned, please contact us.

Regrettably, we also cannot accept returns on sale items or gift cards.

Exchanges

The quickest method to get what you want is to return the item you have and, after the return is approved, place a new order for the desired item.

Refunds

We will inform you once we have received and reviewed your return, and update you on whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it might take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please reach out to us at info@estorepk.pk